Terms and policies

Everything we make is custom

Every order is printed or made for you after you pay or approve it. That is why sales are final and why we fix problems instead of refunding them. When you pay, or approve a proof, you are agreeing to these terms.

Approval is final

Once you approve a proof, mockup, or layout, the job is locked. Spelling, names, dates, phone numbers, sizes, colors, and placement are yours to check before you approve. We do not reprint, refund, or credit anything you approved.

For pay-now transfer orders, your upload and the size you choose are the approval. What you see in the preview and order summary is what we print.

Your files

• You are responsible for your art: resolution, spelling, colors, and layout. We print the file you send.
• We accept PNG, TIFF, EPS, and AI files in RGB or CMYK. Indexed, grayscale, and Pantone files are not accepted.
• Our upload check warns you about low resolution. If you order anyway, a soft or blurry print is not a defect.
• A file with a background prints the background unless you add background removal ($10 per design) when you order.
• Your art is scaled to fit the size you choose. It is not stretched to fit.
• Sublimation art must be uploaded the way you want it to look. Do not flip or mirror it.
• You confirm you own or have permission to use everything you upload, and you agree to cover any claim that comes from your art.

Color and materials

We match your file as closely as the printer allows. Colors on a screen never match a printed result exactly, and we do not match to samples or Pantone swatches. Small color and density differences are normal and are not a defect.

Sublimation works on polyester and sublimation-coated items, and only on white or light colors. It will not work on cotton, silk, or leather. Results on the wrong material are not a defect.

Turnaround and delivery

• Transfers are ready in 2 to 5 business days after payment. Business days do not include weekends or holidays.
• Turnaround and delivery dates are estimates, not guarantees. A held file (one that needs a fix from you) restarts the clock when we get a good one.
• Shipping is a flat rate. Carrier delays are outside our control. Check your address before you pay, because we are not responsible for orders sent to an address you entered wrong.
• Local pickup is in Laveen, Arizona. We will email you when your order is ready. Orders not picked up within 14 days may be shipped to you at your cost or released.
• Arizona sales tax applies to Arizona deliveries and local pickup.

If something is wrong, we fix it

If we make a mistake or your order arrives defective, we reprint or replace it at no charge. That is the remedy. To qualify:

• Email us within 24 hours of delivery or pickup, with your order number and clear photos of the problem.
• Keep the defective items. We may ask you to send them back before we reprint.
• We decide whether something is a defect. Our reprint covers the affected items only, not the whole order.
• If we cannot fix it, our limit is a refund of the price of the affected items. It never includes shipping, tax, or card fees, and never exceeds what you paid for those items.

What is not a defect

• Anything you approved, or anything that matches the file you uploaded.
• Low-resolution art, spelling or layout errors, or color you did not expect from your screen.
• Prints that fail because the item, fabric, or press settings were wrong. Follow the instructions for your product.
• Wear or damage after you receive the order, including washing or heat applied outside the instructions.
• Delays or damage in transit once the carrier has the package. We will help you file a carrier claim.

Changes and cancellations

Pay-now orders go to production quickly, so we cannot hold or change them. You can ask us to cancel by email before your order goes to production. If we can still stop it, we refund the order minus the card processing fee. Once it is in production, it cannot be canceled or changed.

For quoted jobs, the deposit starts your job after you approve the mockup. Deposits are not refundable once production or purchasing has started, because we have already ordered materials and spent time on your job.

Card processing fee

Pay-now orders include a card processing fee, shown as its own line before you pay. It is what our payment processor charges us to take your card payment, passed on at cost. It is not refundable, including when we cancel or refund an order.

Refunds

We do not refund custom work because of a change of mind, a mistake in your file, or a missed deadline. We fix our own errors as described above. If a refund is due, it goes back to the original card within 5 to 10 business days.

Please contact us before you open a card dispute. Most problems we can solve directly, and we will give your order records to your card company if a dispute is filed.

Quotes, design work, and rush

• Quotes depend on artwork review, material availability, and production capacity, and can change if your artwork or quantities change.
• Design help is billed as listed on your quote or order. Revision rounds beyond what we quote are billed at our design rate.
• Rush timelines must be confirmed in writing. A rush fee applies when your date falls inside our normal turnaround.

Liability

Our liability for any order is limited to the amount you paid for it. We are not responsible for lost sales, event dates, or other indirect costs.